Subscription terms — Rizzpond+

Scope of Rizzpond+

A Rizzpond+ subscription provides the following features in addition to those available to free accounts:

Smart scan whenever you want it. Free accounts are entitled to one scan of a screenshot for trial purposes. Rizzpond+ is not subject to a daily allowance for scans, subject to the fair use limits.
A third angle on every reply. Free accounts are shown two replies, with a third reply displayed in locked form. Rizzpond+ unlocks the third reply.
Replies without a daily allowance. Free accounts are entitled to five reply requests per day, which reset at midnight in your local time zone. Rizzpond+ is not subject to a daily allowance for personal use, subject to the fair use limits.
Replies ready before you tap, every time. Replies are generated in advance so that they are displayed when the screen opens. Free accounts receive a limited number of such replies per day. Rizzpond+ provides them with every reply, subject to the fair use limits.

Fair use. Rizzpond+ is not subject to a daily allowance for normal personal use. To prevent automated use, each account may initiate no more than 10 reads and 10 reply sets per minute, and no more than 500 of each per day. These limits are set above the level reached by any person composing messages manually. The use of bots or scripts, the resale of replies and the sharing of accounts are prohibited.

The application at all times displays the allowances currently in force. If we change them, the application will display the revised allowances. A change that materially reduces the value of a plan during a period for which you have already paid is governed by the clause headed "Changes to Rizzpond+" below.

Plans and pricing

Rizzpond+ is offered as a weekly, monthly or yearly auto-renewing subscription. The yearly plan is selected by default, and you may choose any of the three plans. The exact price of each plan, in your local currency and inclusive of any applicable taxes in your place of residence, is displayed on the plan card in the application before you confirm any purchase. Prices are supplied by Apple's App Store and therefore reflect the prices applicable to your storefront. For this reason, no prices are stated in these Subscription Terms.

Each plan displays a per-week figure alongside the billed amount to permit a fair comparison between plans. The designation "Best value" is applied only where it is supported by the arithmetic. There is no free trial and no introductory offer, and no paywall is presented at the end of onboarding. Accordingly, you will not be charged for a subscription that you believed to be free, and no charge will be made without the price having first been displayed to you.

Payment and automatic renewal

The price and billing period of your plan are displayed in the application before purchase.
Apple processes the payment and acts as the seller. Payment is charged to your Apple Account upon confirmation of the purchase, and Apple bills you directly. We do not receive or have access to your card details.
The subscription renews automatically at the end of each period, at the price to which you agreed, unless you cancel it at least 24 hours before the end of the current period.
Apple charges the renewal within the 24 hours preceding the end of the current period.
In the event of a price increase, Apple will notify you in advance and will request your consent where its rules so require.
Apple manages the entire billing relationship, including reminders and receipts.

Cancellation

The subscription is cancelled through Apple, not through us, and may be cancelled at any time by any of the following means, each of which requires approximately four steps:

On your iPhone: Settings → your name → Subscriptions → Rizzpond → Cancel Subscription.
In the App Store application: your profile picture → Subscriptions.
Within Rizzpond: You → Rizzpond+ → Manage subscription, which opens Apple's own subscription management sheet.

Cancellation prevents the next renewal. Rizzpond+ remains available until the end of the period for which you have already paid. Deleting the app, or deleting your Rizzpond account, does not cancel the subscription. Apple will continue to bill you until the subscription is cancelled, and the account-deletion screen therefore links directly to Apple's cancellation page. Apple's instructions on cancelling are available here.

Refunds

As Apple is the seller, refunds are determined and paid by Apple in accordance with its own terms. Refund requests may be submitted at reportaproblem.apple.com, and further information is available on Apple's page on requesting a refund. We are unable to issue refunds ourselves and are unable to overrule Apple's decision. Where a problem was caused by an act or omission on our part, you may nonetheless contact us at info@rizzpond.app. In that case, we will inform Apple of the relevant facts known to us, confirm them to you in writing, and remedy the underlying fault.

Consumers in the EU, the EEA and the UK

If you reside in the European Union, the European Economic Area or the United Kingdom, you have a statutory right to withdraw from a distance purchase of digital content within 14 days. As Apple is the seller for App Store purchases, this right is exercised with Apple, through the report-a-problem procedure referred to above, under Apple's Media Services Terms and Conditions. Nothing in these Subscription Terms excludes or limits any right you have under the consumer protection laws of your country of residence.

Restoring purchases

You are not required to sign in to purchase Rizzpond+. The purchase is associated with the account in use at the time of purchase, whether or not that account is signed in. To restore a purchase, select Restore purchases in the application (You → Rizzpond+, or Restore on the paywall), whether or not you are signed in. This transfers a subscription paid for by your Apple ID from a deleted account, or from an anonymous account, to the account currently in use. A subscription associated with a signed-in account remains with that account, and you must sign in to that account in order to use it. Signing in with Apple is also the means by which your backup is transferred to a new device.

Verification of entitlement

Whenever access to Rizzpond+ features is required, our server verifies with Apple whether the subscription remains active. If Apple reports that the subscription has expired, lapsed or been refunded, Rizzpond+ is deactivated and the account reverts to the free allowance. In connection with the payment, we store only the transaction identifier, whether the purchase was a live or a sandbox purchase, and your account identifier. Further detail is set out in the Privacy Policy.

Changes to Rizzpond+

We may, at our discretion, change the features included in Rizzpond+. Under Apple's rules, a subscription price may be changed upon notice and, where required, with your express consent. If a change materially reduces the value of Rizzpond+ during a period for which you have already paid, you may cancel the subscription and request a refund from Apple for the remaining period, and we will support that request.

Expiry of Rizzpond+

Upon the expiry or termination of Rizzpond+, no data is deleted. Your account, persona, texting style, saved replies and scanned chats are retained unchanged, and the account reverts to the free allowance. You may reactivate Rizzpond+ at any time.

Billing enquiries

Enquiries concerning a charge that you do not recognise should be directed to Apple, which holds the payment record and is therefore best placed to respond. For enquiries concerning the features of Rizzpond+ or the operation of the allowance, use the contact form and select Billing, or write to info@rizzpond.app. The billing questions on the Support page may also address your enquiry.