Support
Stuck? We've got you.
Answers by topic, and a direct line to us at the bottom when you need one.
Getting started
How does Smart scan work?
Pick a screenshot of the chat from Photos (or drop one onto the app). Your phone recognises the text on the device first, then the screenshot and those lines go to our server and on to OpenAI, which works out who said what and which message is waiting on you. The chat redraws on your screen as it is read, and a button offers to reply to that person.
The screenshot is not kept by us. What leaves your phone and for how long is in the privacy policy.
Where can I get Rizzpond?
On the App Store for iPhone (iOS 16 or newer) in the United States, Canada, the United Kingdom, Australia, New Zealand and every EU country. Rizzpond is in English; the price is shown in your own currency before you buy.
Which apps does it read?
Rizzpond reads a screenshot, not the app behind it, so any chat with bubbles on the left and right can work. It has been tested most on ordinary light-mode chat screenshots. If a read comes out wrong, you can hold a bubble and choose This is me or This is them to fix who said what before you ask for replies, and a scan Wink couldn't read well enough is given back.
Do I need an account?
No. The first time the app talks to our server it makes an anonymous account for you: no name, no email, no password. You can buy Rizzpond+ without signing in.
Sign in with Apple is only for when you want a backup of your persona, your texting style and your saved replies, and to take Rizzpond+ with you to a new phone. What an account holds is in the privacy policy.
Does Rizzpond send messages for me?
No, never. It copies a reply to your clipboard when you tap Copy. You paste it, change it if you like, and you send it. Wink never sends anything, never posts anything and never contacts anyone.
How does it know how I text?
From three places: the reply you typed in the quiz, your own bubbles in the chats you scan, and anything you type into Teach Wink or Fix it under the You tab. Wink then matches your casing, punctuation, your "tho" and how often you use emoji. If it has you wrong, open You → your texting style and correct it; that beats everything else.
How do I use Ask Wink from another app?
Ask Wink answers from inside the chat, without opening Rizzpond. In the app, open You → Ask Wink: it adds the ready-made shortcut and shows you how to put it on Back Tap (double-tap the back of your iPhone).
Then, in any chat, use it: Wink reads the screen, writes your replies and copies the first one, so all you do is paste. Use it again on the same chat for another reply. A free account gets two Ask Wink tries of its own, which use neither your free screenshot nor your daily replies; Rizzpond+ has it whenever you want, within fair use. What it sends.
Something broke. What do I do?
Try again first: a failed request does not use your allowance, your free screenshot or an Ask Wink try. If it keeps failing, check that you are online and on the latest version of the app, then use the form below and tell us what you were doing.
Rizzpond+ and billing
What do I get for free?
Five reply requests a day, resetting at your local midnight. Each request shows two replies with a third locked. You also get one free screenshot for Wink to read and two Ask Wink tries; after that, pasting the text still works for free. If your free screenshot fails or comes back unreadable, it is given back to you. The terms have the details.
What does Rizzpond+ add?
Smart scan whenever you want it, a third reply option on every request and no daily allowance for your personal use, within fair use (at most 10 reads and 10 reply sets a minute and 500 a day, to stop bots). Wink also decides per reply whether one text or a double text fits better. Rizzpond+ comes weekly, monthly or yearly; the price of each is shown in the app before you buy. There is no trial. You do not need to sign in to buy; Sign in with Apple is what carries Rizzpond+ and your backup to a new phone.
Wink says it's asleep, or that a limit is reached.
You have used today's allowance. It comes back at your local midnight. Rizzpond+ has no daily allowance, within fair use (at most 10 reads and 10 reply sets a minute and 500 a day). Free accounts also have a daily cap on screenshot reads and share a daily budget; if that one is hit, the app says so and the next day works again.
How do I cancel Rizzpond+?
In your Apple settings: Settings → your name → Subscriptions → Rizzpond, or in the app under You → Rizzpond+ → Manage subscription, which opens the same Apple screen. Cancel at least 24 hours before the period ends to avoid the next charge; Rizzpond+ keeps working until the end of the period you paid for. Deleting the app or your account does not cancel the subscription, and Apple keeps billing until you do. Apple's guide; our subscription terms.
Can I get a refund?
Purchases go through Apple, so refunds do too. Ask at reportaproblem.apple.com (Apple's guide); Apple decides under its own rules. We cannot refund you ourselves, but write to us if something went wrong and we will help you get it sorted. More in the subscription terms.
I paid but Rizzpond+ isn't on. What now?
Tap Restore purchases in the app (You → Rizzpond+), or Restore on the paywall; you do not need to be signed in. It moves a subscription your Apple ID paid for from a deleted or anonymous account to the one you are using. If the subscription belongs to an account you signed in with, sign in to that account instead. Our server checks the subscription with Apple; if Apple says it is active, Rizzpond+ switches on. Still stuck? Email us with the date of the purchase.
Privacy and your data
Is this an AI? Who reads my chats?
Yes. The reading and writing are done by models from OpenAI, through our server. No person at Rizzpond reads your chats, and they are not stored by us. The privacy policy has the whole picture, including the one exception: named test accounts, today only the maker's own.
How do I delete my account and my data?
In the app: You → Account → Delete account (Delete my data if you never signed in). The server deletes first; once it has confirmed that nothing is left, the app wipes the phone and goes back to Welcome. Everything tied to your account on our server goes with it. A subscription is not cancelled by this, and Apple keeps billing until you cancel it with Apple; the confirmation gives you the link. To keep the account but stop chats going to OpenAI, use Stop sending to OpenAI on the same screen. What goes, and what Apple keeps: your rights.
I deleted the app. Is my data gone?
What was on your phone is gone. Your account on our server is not, until you delete it. If you signed in with Apple, install Rizzpond again, sign in, and use You → Account → Delete account.
If you never signed in, use the form below and pick Privacy and data. Your account is anonymous, so we may need something only you would know to find it (how we check). What our server holds for an account is in the privacy policy. If you have Rizzpond+, cancel it with Apple as well: deleting the app does not.
Someone scanned a chat with me. What happens to my messages?
To write their reply, your messages and the first name their chat shows for you went through our server to OpenAI. We do not keep them, and we learn nothing else about you. OpenAI may keep API data for up to 30 days to watch for abuse and does not train on it. The person you were talking to may have the chat saved in the app on their own phone.
If you object, write to info@rizzpond.app. Why we may do this at all, and its limits: the other person in the chat.
Safety
Someone is using Rizzpond against me, or Wink wrote something it never should have.
Tell us through the form below and pick Safety, or email info@rizzpond.app, with what happened and roughly when. You do not need an account to report something.
Rizzpond is not connected to Hinge, Tinder or any other app, so we cannot block anyone there: use that app's own block and report buttons. What we do with a report: reporting.
I don't feel safe, or I need someone to talk to.
To talk to someone now, call or text 988, the Suicide & Crisis Lifeline, any time of day.
Free help lines for domestic violence, sexual assault, intimate images shared without consent and romance scams are on our help lines list.
Why did Wink refuse to write a reply?
Wink will not write slurs, hate speech or threats, or anything sexual about a minor, however the request is phrased, and our server checks every reply for them. When that happens the app says "Wink can't write replies to that message." It is on purpose, and retyping the request will not get around it.
It is not a swearing filter: Wink flirts, swears and is blunt. What Wink refuses.